# Get help and support

> Find the guides, replay the tours, see what is new, and contact us, with what to include so we can help quickly.

Source: https://plexiidesk.com/help/help-getting-help
Section: Account, plans and support > Help and troubleshooting
Plans: All plans
Updated: 2026-10-15

Help is never far away in PlexiDesk. The guides on our website cover every feature, the tours show you round the app, and you can email us whenever you need a person.

## Before you start

- **Plan.** Help and support are there on every plan.
- **The guides open in your web browser.** You need an internet connection to read them.

## Open the help centre

Use any of these:

- **The footer.** Click **Help & support** at the bottom of the window.
- **Settings.** Click the gear at the right-hand end of the header, click the **Data** tab, and under **Help & support** click **Help & guides**.
- **The menu bar on a Mac.** Choose **Help** > **Help & Support**.

The help centre opens at [plexiidesk.com/help](https://plexiidesk.com/help). Search it, browse by category, or start with [Get started with PlexiDesk](https://plexiidesk.com/help/getting-started).

## Replay the tours

The tours walk you through the main parts of PlexiDesk, a step at a time.

1. Open **Settings** and click the **Data** tab.
2. Under **Help & support**, click **Take a tour / replay onboarding**.
3. In **Tours & onboarding**, choose a tour.

You can also press `⌘` `K` on a Mac (`Ctrl` `K` on Windows) and choose **Take a tour**. See [Tours and the first-run welcome](https://plexiidesk.com/help/tours-and-onboarding).

## Other help inside PlexiDesk

- **Keyboard shortcuts.** Press `⌘` `/` on a Mac (`Ctrl` `/` on Windows) to see the main shortcuts. See [Keyboard shortcuts](https://plexiidesk.com/help/keyboard-shortcuts).
- **What's new.** Click **What's new** in the footer to see what has changed in each release. A dot beside it means there is something you have not seen yet.
- **Plans and pricing.** In **Settings** > **Data** > **Help & support**, click **Plans & pricing**. See [Plans and pricing: Free, Pro and Team](https://plexiidesk.com/help/plans-and-pricing).
- **Asking Plexii.** The Plexii assistant can answer questions about your own work. See [Meet Plexii, your assistant](https://plexiidesk.com/help/ai-assistant).

## Contact us

Email us at [connect@plexiidesk.com](mailto:connect@plexiidesk.com).

To help us help you quickly, include:

- **What you were trying to do,** and what happened instead.
- **The exact words of any message** PlexiDesk showed. A screenshot helps.
- **Your PlexiDesk version.** It is at the left of the footer, for example **v4.3.26**.
- **Your computer:** Mac or Windows.
- **The email address on your PlexiDesk account,** if it is not the one you are writing from.

Never send us your password, your Vault master password or an API key.

## If something goes wrong in the app

### A widget shows "hit a problem"

If one widget stops working, it shows that it hit a problem, for example **This table hit a problem**, and says that the rest of your desk is fine and nothing was lost. Click **Retry**.

### The window shows "Something broke in the UI"

PlexiDesk has caught an error before it could affect your work. It says **Your data is safe.** Choose:

- **Reload** to reload the window. Try this first.
- **Reset UI** to start the screen afresh without reloading.
- **Copy details** to copy a description of the error. Paste it into your email to us.

### Problems are reported automatically

When PlexiDesk hits an error like these, it records technical details of the error, never your content. While you are signed in and **Share anonymous usage data** is ticked, those details are sent to us so we can fix the cause. See [Privacy settings and what leaves your computer](https://plexiidesk.com/help/settings-privacy).

## Tips

- **Check for an update first.** Many problems are already fixed in a newer version. Click the version number in the footer to check. See [Keep PlexiDesk up to date](https://plexiidesk.com/help/app-updates).
- **Problems with Plexii?** See [If Plexii can't answer or act](https://plexiidesk.com/help/plexii-troubleshooting).
- **Problems with sync?** See [Sync your work across devices](https://plexiidesk.com/help/accounts-and-sync).

## Common questions

**Is there a phone number?**
Support is by email, at connect@plexiidesk.com.

**I can't sign in, so I can't use the app to get help.**
The help centre works without signing in, at [plexiidesk.com/help](https://plexiidesk.com/help). For a forgotten password, see [Reset a forgotten password](https://plexiidesk.com/help/account-forgot-password).

**Where can I suggest a feature?**
Email us at connect@plexiidesk.com.

## Related tasks

- [Tours and the first-run welcome](https://plexiidesk.com/help/tours-and-onboarding)
- [Keyboard shortcuts](https://plexiidesk.com/help/keyboard-shortcuts)
- [Keep PlexiDesk up to date](https://plexiidesk.com/help/app-updates)
- [If Plexii can't answer or act](https://plexiidesk.com/help/plexii-troubleshooting)
- [The footer bar](https://plexiidesk.com/help/app-footer)