# Find it while they’re still on the phone

> A supplier rings mid-service about an order you cannot find.

Source: https://plexiidesk.com/use-cases/find-it-while-theyre-still-on-the-phone
For: Café owner
How it feels: Flustered. What you want instead: On top of it.
Updated: 2026-10-16

## The problem

Orders are in email, prices in a spreadsheet and the rota on the fridge. Searching while customers wait feels terrible.

## How Plexii handles it

Brain Search is one box over desks, tables, files, email and more. Type the supplier’s name: the order email, the price row and the desk come up together.

In short: One search box over your desks, tables, files and email. Type a name and see everything about it, so the answer is ready before the caller finishes asking.

## Step-by-step guides

- [Search everything and ask for an answer](https://plexiidesk.com/help/brain-search)
- [The command palette](https://plexiidesk.com/help/command-palette)

Screenshot: https://plexiidesk.com/usecase-assets/shots/brain-search.d12dc3b205.webp (A screenshot of the real app, with sample data.)