# Read the tone, not just the words

> A client message arrives in a language you only half read.

Source: https://plexiidesk.com/use-cases/read-the-tone-not-just-the-words
For: Translator or bilingual worker
How it feels: Insecurity. What you want instead: Confident.
Updated: 2026-10-16

## The problem

Misreading a client’s tone can damage the relationship.

## How Plexii handles it

Chat messages can be translated; in any widget, select text and AI Assist will expand, summarise, rewrite, retone or translate it, shown before anything changes.

This uses Plexii’s AI, which runs on Plexii credits or your own Anthropic key.

In short: Translate or retone a passage right where it is, and see the result before anything changes.

## Step-by-step guides

- [Write, react and manage messages](https://plexiidesk.com/help/chat-writing-messages)
- [AI Assist: rewrite, summarise and translate text](https://plexiidesk.com/help/widget-ai-assist)

Screenshot: https://plexiidesk.com/usecase-assets/shots/widget-ai-assist.59e1541f1c.webp (A screenshot of the real app, with sample data.)