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Delete your account

Ask us to delete your PlexiDesk account, and what to do first: keep a copy of your work, end a paid plan and hand over any organisation you own.

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You can ask us to delete your PlexiDesk account at any time. We delete it, and the data that goes with it on our servers, within 30 days of your request.

Our team deletes accounts on request: you ask by email. This page explains what to do first and how to ask.

Before you start

Deleting your account cannot be undone. Work through these first:

  1. Keep a copy of your work. Export your workspace, so you have your desks, documents and tables in a form you can keep. See Export your work and import it elsewhere.
  2. End your paid plan. If you pay for Pro or Team, cancel your plan, so you are not charged again. See Change or cancel your plan.
  3. Hand over any organisation you own. If you are an owner of an organisation, make someone else an owner, so your team can carry on managing it. See Set up and manage your organisation.
  4. Stop links you no longer want used. See Share a widget, document or file.

Ask us to delete your account

  1. Email [email protected] from the email address on your account.
  2. Say that you want your PlexiDesk account deleted.

We delete your account within 30 days of your request.

What is deleted

When your account is deleted:

  • you can no longer sign in, on any computer;
  • your account and the data held with it on our servers are removed;
  • things you shared from your account are removed, and your share links stop working.

What stays on your computer

PlexiDesk saves your work on your computer first. Deleting your account does not remove anything from your computers: PlexiDesk carries on working there without an account. See Privacy settings and what leaves your computer.

Work in an organisation's workspace belongs to the organisation, so it stays with the organisation for its other members.

Common questions

Is there a delete button in Settings? No. Email us as described above, so the request comes from the address on your account.

Can I get my account back after it is deleted? No. Make sure you have the copy of your work you need before you ask.

Does deleting my account cancel my subscription? Cancel your plan first, so that billing stops. See Change or cancel your plan.

I only want to leave an organisation. You do not need to delete your account. Leave the organisation from the Organisation page. See Set up and manage your organisation.

I only want to stop syncing. Sign out. Your work stays on your computer and nothing more syncs from it. See Create an account and sign in.

Still need help? Contact support at [email protected].