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Presence and your status

See who in your organisation is online, in focus or busy, set yourself to Busy, and appear offline whenever you want to.

Team planUpdated

Presence shows who in your organisation is around right now. Your teammates see whether you are online, in a focus session or busy, and you see the same about them. You decide whether you are seen: you can appear offline at any time.

Before you start

  • Plan. Live presence is part of the Team plan. On other plans the Team button does not appear in the header, and people in the directory show as Offline.
  • Sign in, and belong to an organisation. Presence shows the people you share an organisation or a team with. See Set up and manage your organisation.
  • PlexiDesk needs to be open. You show as online while PlexiDesk is open and signed in on your computer. When you close it, you show as offline.

What each status means

Status When it shows
Online PlexiDesk is open and signed in. This is the starting status.
In focus You are in a focus session. Teammates see In a focus session beside your name. It changes back when the session ends. See Start a focus session.
Busy You have set yourself to Busy, as described below.
Offline PlexiDesk is closed, you are signed out, or you have chosen to appear offline.

Statuses appear with a coloured dot on people's pictures: green for online, violet for in focus, red for busy and grey for offline.

See who is online

  1. In the header at the top of the window, click the Team button, the people icon. Its tooltip says Team — who's online right now. A number on it shows how many teammates are online.
  2. The Team panel opens. At the top it says how many people are online, or No one else online.
  3. Below your own row, each teammate who is online is listed with their status and what they are doing, such as In a focus session.

When nobody else is online, the panel says No teammates online right now. They'll appear here the moment they open PlexiDesk.

Press Esc or click outside the panel to close it.

You also see live status in these places:

Set yourself to Busy

Use Busy when you do not want to be interrupted.

  1. Click the Team button in the header.
  2. In your own row at the top of the panel, click Busy. Its tooltip says Toggle do-not-disturb.

Your row now says You · Busy, and teammates see you as busy. To change back, click Available.

Busy stays until you click Available or a focus session starts or ends. It is not kept when you restart PlexiDesk.

Appear offline

Appear offline hides you from everyone else while you carry on working. You still see everyone else.

  1. Click the Team button in the header.
  2. In your own row, click Appear offline.

Your row now says Appearing offline to others, and a small eye icon sits on your picture. To be seen again, click Go visible.

Appearing offline:

  • is your choice alone, and no administrator can override it;
  • stays on until you turn it off, including when you restart PlexiDesk;
  • is never recorded, and nobody sees a personal "last seen" time for you;
  • turns off the Busy button until you go visible again.

While you appear offline, using features still counts towards your organisation's anonymous totals, but never as anything about you personally.

Tips

  • Look before you knock. Check whether someone is in focus or busy before you message, knock or call them. See Video calls and knocking.
  • Use a focus session instead of Busy when you are about to concentrate. Your status changes to In focus by itself and back again when you finish.
  • Check their local time too. The People Map shows whether a teammate is inside their working hours. See People Map.

Common questions

I don't see the Team button in the header. Live presence is part of the Team plan. If you are on the Team plan, check that you are signed in.

A teammate says I look offline, but PlexiDesk is open. Open the Team panel and check your row. If it says Appearing offline to others, click Go visible. Also check that you are signed in: you show as offline while signed out.

Who can see my status? People in the same organisation as you, and people in the same teams and groups as you. Nobody outside them sees your status.

Can my administrator see when I appear offline? No. Appearing offline is never recorded, and no administrator can turn it off for you.

Does my status show which desk I am on? Only on the desk itself. When you are on a desk that is shared with others, they see you under Who's here in its desk menu.

Still need help? Contact support at [email protected].