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Change or cancel your plan

Switch between monthly and yearly, move between Pro and Team, change seats or cancel a paid plan, and what happens to your work afterwards.

Pro and Team plansUpdated

You can change or cancel a paid plan at any time. Our team makes the change for you: email us, and tell us what you would like.

Before you start

  • Use the email address on your account, so we can find your subscription straight away.
  • Your work is safe. Changing or cancelling your plan never deletes anything you have made.

Ask for a change

  1. Email [email protected] from the email address on your PlexiDesk account.
  2. Say what you would like to change:
    • Switch billing between monthly and yearly.
    • Move between plans, from Pro to Team or from Team to Pro.
    • Cancel your paid plan.

To upgrade from Free, you do not need to email: see Upgrade to Pro or Team.

Seats on Team

You do not need to ask us to add or remove seats. On Team, you pay for the active seats in your organisation, and the count follows your organisation as people join and leave. Owners, admins and members count as seats; guests do not. See Set up and manage your organisation.

What happens when you cancel

When the cancellation takes effect, your account returns to the Free plan:

  • Everything you made stays. Your rooms, desks, documents and files are untouched.
  • Features outside the Free plan lock. Pages such as the People Map show a message that they are not on your plan, with See plans, instead of their content.
  • Rooms. The Free plan allows up to three rooms. If you have more, they all stay, and you can make a new room once you are under three. Desks are unlimited. See Create and organise rooms.
  • The Upgrade Now card and the Free · Upgrade badge come back, so you can upgrade again whenever you like.

For how refunds work, see our Refunds page and our Terms.

Common questions

Can I cancel during my trial? There is nothing to cancel during the trial unless you have upgraded. If you have not upgraded, your account moves to the Free plan by itself when the trial ends. See Your 14-day trial.

Will I lose my work if I cancel? No. Cancelling changes which features you have. It never deletes your work.

I want to close my account completely. Cancel your paid plan first, then see Delete your account.

Where are my invoices? If you need an invoice or a receipt, contact us from the email address on your account.

Still need help? Contact support at [email protected].