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Reset a forgotten password

Forgotten your password? Ask for a reset link, choose a new password on our website, and sign in again on each of your computers.

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If you have forgotten your password, PlexiDesk emails you a link to choose a new one. The link is valid for one hour.

Resetting your password is also how you change it: ask for a link, then choose the new password.

Before you start

  • Use the email address on your account. The link goes to that address.
  • Your work is safe. Resetting your password does not change anything in your workspace.
  • You will be signed out everywhere. After a reset, sign in again on each computer with your new password.
  1. Open PlexiDesk. In the sign-in window, make sure Log in is selected.
  2. Type your email address in Email.
  3. Click Forgot password? under the password box.
  4. Your web browser opens the Reset your password. page with your email address filled in. Check it, then click Send reset link.

The page says Reset link on its way. If that address has a PlexiDesk account, an email titled Reset your Plexii password arrives within a couple of minutes.

You can also go straight to the page on our website: plexiidesk.com/account/forgot.

Choose a new password

  1. Open the email and click Choose a new password.
  2. On the page that opens, type your new password in New password. It needs at least 8 characters.
  3. Type it again in Confirm new password.
  4. Click Set new password.

The page says You're all set. Your password has changed, and you have been signed out on all your computers.

  1. Go back to PlexiDesk and sign in with your new password. See Create an account and sign in.
  • It lasts one hour. After that, ask for a new one.
  • It works once. After you have set a new password, the link stops working.
  • Only the newest link works. If you ask more than once, use the link in the most recent email.
  • Two-factor authentication stays on. If you use it, you still enter a code when you sign in. See Turn on two-factor authentication.

Common questions

The email has not arrived. Wait a couple of minutes, and check your spam or junk folder. Check that you typed the email address on your account. For your security, the page looks the same whether or not an address has an account, so a mistyped address does not show an error. If you ask for several links in a short time, wait a while before asking again.

It says "This reset link has expired. Request a new one." The link is more than an hour old. Click Request a new link, and use the link in the new email.

It says "This reset link is invalid or has already been used." The link has been used, or a newer link has replaced it. Ask for a new link and use the newest email.

It says "Passwords do not match." The two boxes must be the same. Type the new password again in both.

Do I need to sign in again on my other computers? Yes. Resetting your password signs you out on every computer. Sign in on each one with your new password, and sync carries on. See Sync your work across devices.

Can I change my password from Settings? Change it with a reset link, as on this page. It works the same whether you have forgotten your password or just want a new one.

I can't get into my email account any more. Contact us from an address we can reach you at, and tell us the email address on your PlexiDesk account.

Still need help? Contact support at [email protected].